Managing Service-Level-Agreements

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  • Competition Funded Project (Students Worldwide)
This research project is one of a number of projects at this institution. It is in competition for funding with one or more of these projects. Usually the project which receives the best applicant will be awarded the funding. Applications for this project are welcome from suitably qualified candidates worldwide. Funding may only be available to a limited set of nationalities and you should read the full department and project details for further information.

Project description

Service Level Agreements (SLAs) have been promoted as a means to forge agreements between users and providers of services. These agreements could specify acceptable constraints for the provision of services. These constraints can be used by providers to optimize the use of their resources and at the same time from users to obtain better deals from the providers. Managing the SLAs is a challenging task from the provider's point of view, as SLAs may increase pressure on their resources.

There are various optimization problems, for some indication of past research in the area, I could point to:

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